Privacy Policy
| FACTS | WHAT DOES CARO—SMART FINANCIAL SOLUTIONS DO WITH YOUR PERSONAL INFORMATION? |
|---|---|
| WHY? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| WHAT? | The types of personal information we collect and share depend on the product or service you have with us. This information can include: • Social Security number and account balances • Payment history and credit history • Account transactions and transaction history When you are no longer our member, we continue to share your information as described in this notice. |
| HOW? | All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies share their members’ personal information; the reasons Caro chooses to share; and whether you can limit this sharing. |
| REASONS WE CAN SHARE YOUR PERSONAL INFORMATION | DOES CARO SHARE? | CAN YOU LIMIT THIS SHARING? |
|---|---|---|
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes — to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes — information about your transactions and experiences | No | We don’t share |
| For our affiliates’ everyday business purposes — information about your creditworthiness | No | We don’t share |
| For nonaffiliates to market to you | No | We don’t share |
| SMS consent and Phone number won't be shared or sold to any third party or affiliates for marketing purposes. | No | We don't share |
QUESTIONS? Call 800.476.5861 or go to smartcaro.org
| WHO WE ARE | |
|---|---|
| Who is providing this notice? | Caro—Smart Financial Solutions (Caro) |
| WHAT WE DO | |
|---|---|
| How does Caro protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We maintain physical, electronic and procedural safeguards. We also do not store confidential or sensitive information using cookies. |
| How does Caro collect my personal information? | We collect your personal information, for example, when you: • Open an account or apply for a loan • Show your drivers license or provide personal information • Give us your contact information We also collect your personal information from others, such as credit bureaus, affiliates or other companies. |
| Why can’t I limit all sharing? | Federal law gives you the right to limit only: • Sharing for affiliates’ everyday business purposes—information about your creditworthiness • Affiliates from using your information to market to you • Sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing. |
| DEFINITIONS | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. Caro—Smart Financial Solutions has no affiliates. |
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. Caro—Smart Financial Solutions does not share with nonaffiliates so they can market to you. |
| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include financial service and insurance companies. |
| Consent for SMS Communications | Upon granting consent to receive SMS communications from our credit union, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you. |
| Types of SMS Communications | The following types of messages may be sent after obtaining consent: • Members and Guests: Updates on loans, account inquiries, or other relevant information. • Job Applicants: Notifications regarding the status of their application. • Appointment Reminders: Reminders about upcoming appointments or events. |
| Example Message | "Hi John Smith, this is a reminder about your upcoming appointment with Caro Federal Credit Union on 1/31/2025 at 3pm. We look forward to seeing you!" To opt out, reply "STOP" to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply "HELP." |
| Standard Messaging Disclosures | The following types of messages may be sent after obtaining consent: • To opt out of SMS communications, simply reply with "STOP." • For assistance or inquiries, reply with "HELP." • Message and data rates may apply. |
| Sample Response for "HELP" Reply | "For further assistance, please visit our website at www.smartcaro.org or contact us at 800-476-5861." |
| Message Frequency | ou may receive approximately 2-5 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication. |
| Opt-In Method | You may opt-in to receive SMS messages from Caro Federal Credit Union in the following ways: • Verbally, during a conversation • By submitting an online form • By filling out a paper form |
| Opt-Out Method | You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. |
| Additional Options | If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. |
